Refund & Cancellation Policy - The Official KY IPTV Provider

Overview

At KY IPTV, we want you to be completely satisfied with our service. We offer a 7-day money-back guarantee for new subscriptions. If you are not satisfied with our service for any reason, you can request a refund within 7 days of your initial purchase.

Conditions for a Full Refund

To be eligible for a full refund within the first 7 days, your situation must meet the following criteria:

You have contacted our technical support team via our Contact Us page or at [email protected] to report a technical issue with our service.
You have provided our support team with the necessary information and have cooperated with them in an attempt to resolve the issue.
The issue you are facing is not resolvable by our team, and the service is proven to be non-functional.

We require that you allow us to attempt to solve any service-related issues first before a refund can be considered.

Situations Where a Refund Will Not Be Issued

We cannot issue refunds in the following situations:

The 7-day guarantee period has expired.
You claim you are not satisfied with the service but have not contacted our support team to resolve an issue.
Your device is not compatible with the IPTV service, or your internet connection is too slow to stream content properly. It is the customer’s responsibility to verify this before purchase. We offer a trial period for this purpose.
You have changed your mind or decided you no longer want the subscription after the 7-day period.
Subscription renewals are not eligible for a refund. You are responsible for canceling your subscription before the renewal date if you do not wish to continue.

How to Request a Refund

Contact Support: Please contact our support team at [email protected] within 7 days of your purchase.
Provide Details: Include your order number (or the email address used for the purchase) and a detailed description of the issue you are facing.
Troubleshooting: Work with our support team to help us diagnose and fix the problem.
Refund Processing: If our team cannot resolve the issue, your refund will be processed. A credit will automatically be applied to your original method of payment within 5-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Subscription Cancellations

You can cancel your subscription at any time to avoid future charges. To cancel, please log in to your account or contact our support team. Canceling your subscription will stop all future billing, but your service will remain active until the end of your current paid period.